Frequently Asked Questions
Everything you need to know about your Nordstrand Audio experience.
What is the standard lead time for pickup and preamp orders?
Most of our pickups are handmade to order. Standard lead time is typically 7 to 10 business days before shipping, though some popular models may ship sooner if in stock.
Do you offer international shipping?
Yes, we ship our high-performance audio components worldwide. Shipping rates and delivery estimates are calculated at checkout based on your specific location and preferred carrier.
Can I request a custom string spacing for my pickups?
Absolutely. We pride ourselves on customization. If you have a unique instrument, please contact our support team with your specific measurements before placing your order.
What is your return policy for electronic components?
We accept returns on standard products within 30 days of delivery, provided they have not been installed or soldered. Custom-wound or modified items are generally non-refundable.
Do my Nordstrand products come with a warranty?
Yes, all Nordstrand Audio products are covered by a one-year limited warranty against defects in materials and workmanship under normal use.
Are wiring diagrams included with my purchase?
Digital wiring diagrams are provided for all pickup and preamp models. You can find the specific technical documents for your product on our website's resources page.